Terms and Conditions

For any reservation on our website, you must provide all your passport details requested at the time of booking (full name, passport number, date of birth, nationality, gender). Once we get confirmation of payment, we will check availability and secure permits. Only after Ausangate Explore written confirmation is your tour 100% confirmed.

Acceptance and knowledge of our terms and conditions

The terms and conditions set out below in this document are mandatory and binding. They apply to all reservations and activities made through our website, email or face to face. the use of any of these channels implies the knowledge and acceptance of them.

Modification of the terms of use

Ausangate Explore reserves the right to make modifications or updates to our terms of use at any time. It is the responsibility of the customers to review them.

Reservation confirmation

Once the client sends his reservation request, the confirmation to this will be subject to the payment support according to the request, detailing all the services included and not included. If no response from the client in received, the acceptance of our terms and conditions will be assumed. In this sense, Ausangate Explore is not responsible for any extraordinary situation.

OBLIGATIONS OF PASSENGERS ESTABLISHED ACCORDING TO POLICIES OF AUSANGATE EXPLORE

• Respond clearly and precisely to responses and request, such as forms to be filled out by your assigned experience designer.
• Follow the instructions of the team in route.
• Compulsory attendance at the informative meetings, which are held prior to your tour, are essential to begin the experience in route.
• Comply with all the obligations set forth in these terms and conditions.

Payment policies

We use PayPal so that you can make your deposit, which makes it easier to use credit card. There is an 5% fee for using PayPal for the international transfers.

For the treks: Ausangate, Salcantay, Rainbow mountain &Ausangate, and the tours that take more than three days, a deposit of US $ 200.00 per person will be made. Remember that these deposits are non-refundable and non – transferable. There are no exceptions.

Rainbow Mountain: For Rainbow Mountain packages we need a deposit of US $ 100.00 per person. Remember that these deposits are non-refundable and non – transferable. There are no exceptions.

Humantay Lagoon: For the day tour to Humantay Lagoon we need a deposit of US $ 100.00 per person. Remember that these deposits are non-refundable and non – transferable to another person. There are no exceptions.

Sacred Valley: For the Sacred Valley we need a deposit of US $ 60.00 per person. Remember that these deposits are non-refundable and non – transferable. There are no exceptions.

City Tour: For the half day tour in cusco we need a deposit of US $ 30.00 per person. Remember that these deposits are non-refundable and non – transferable. There are no exceptions.

Policies for payment methods in person

• Cash, Credit Card and PayPal will be accepted for final payments. No passenger can start their tour until payment has been completed.
• Cash payments are during the day before your tour and can be made during the pre-briefing. We accept US dollars and soles (Peruvian currency) for cash payments.
• Ripped or torn bills, no matter how small, will not be accepted.
• PayPal payments are during one week before the tour or trek departure.
• If the balance id not paid two days before the departure of the trip, the commission will be 10% and not 8%.
• All bank commission will be covered by the client.
• For more information, you can contact whit Ausangate Explore.

Cancellation request

The cancellation request must be made via email by the person who made the reservation and paid the deposit to sales@ausangateexplore.com

• If the client cancels between 10 and 30 days before their trip, they must pay 50% of the total cost of the trip.
• If the client cancels between 10 and 3 days before their trip, they must pay 80% of the total cost of the trip.
• If the client cancels between 2 days or less before their trip, they must pay 100% of the total cost of the trip.
• In the rare event that a client decides to leave once the trek has started, no refund will be given. The client must also pay for the additional expenses incurred by her own decision such as food, accommodation and transportation. If they wish, the client can join the group and participate in the Machupicchu tour on the last day if they wish.
• If the client is unable to participate in the trek during to illness or physical problems, no refund will be given. The client must also pay for the additional expenses incurred such as food, accommodation and transportation. If they wish, the client can join the group and participate in the Machupicchu tour on the last day if they wish.
• In the event that a natural disaster or an act of God prevents a service from being completed, the client will receive a 50% refund, considering administrative expenses.
• In the event that a natural disaster or an act of God causes the change in the route of the walk, there will be no refund.
• In consideration of the last pandemic that was experienced globally, we include that, in case the service is not performed during to a pandemic or act of God, no refund will be made but an open ticket will be given so that you can receive the service on another date subject to availability.
• Failure to appear at the informational meetings will be considered a no show.
• Failure to appear on the assigned tour will be considered a no show.
• In no case will there be a refund option.
• There will be no refund in case of no show.

Modifications Policies

• To modify the date of the excursion, other than the Inca trail, there is a fee of US $ 50.00 per person, if the modification occurs more than 30 days in advance.
• If the modification occurs between 21 and 30 days before the excursion, the rate is US $ 75.00 per person.
• If the modification occurs between 10 and 20 days before the excursion, the rate is US $ 100.00 per person.
• For modifications made with less than 10 days in advance, different rates will be applied that will be calculated at the time of making the change, according to availability and date.
• Modifications must be made for another group excursion with a minimum of 2 people. If a single traveler needs to change dates and there is no option on the required date, the change will not be possible.

Travel Insurance

• We recommend travel insurance for all our clients.
• Coverage must include lost luggage, accidents, emergency air rescue and trip cancellation. The trip cancellation insurance must reimburse non- recoverable air or land expenses. If you cancel your trip during a personal or family illness, as well as cover the expenses of medical evacuation, if the situation requires it.
• I n the event of illness or injury in one of our circuits, we are trained to provide emergency first aid and organize transportation to a suitable medical facility. However, we are not responsible for the cost of transportation services or medical care.

About the passport in Machupicchu, Huaynapicchu and other trek

• Once the tour reservation is confirmed, we will send the information immediately to the LLaqta Machupicchu reservation office so that the permits are issued and we guarantee the tour.
• The original passport must be carried for all services. Photocopies will not be accepted.
• The information that we will send to the reservation office of the LLaqta Machupicchu includes full name, passport number, nationality, gender and age. The information cannot be modified.
• The only exception is in the case of passport numbers that could be changed during a renewal.
• To renew passport, it is suggested to also carry the old one.
• If the passport number changes between the reservation and the start of the tour, both the old and new passport must be carried.
• If the passport information does not match the information provided to us above, you will not able to start the tour.
• If the client does not report the existence of a new passport upon arriving in Cusco, it will not be the responsibility of Ausanagte Explore. Therefore:
  1. It will be the complete responsibility of the client to assume the additional expenses that are generated such as transportation, food, lodging and other expenses when returning to the city of Cusco, or to the place of origin of the tour.
  2. In none of the cases mentioned, Ausangate Explore will assume any responsibility for reimbursement or modification of the tour, considering that everything is organized and subject to government policies.

Force Majeure or Causes of God

This includes any event that is outside the scope of Ausangate Explore, such as threat of war, pandemic such as the coronavirus, riots, civil strikes, terrorist activities, industrial disputes, diseases, natural disasters, adverse weather conditions, fires, or the likes. In any of this cases, Ausangate Explore will limit itself to the use of responsibilities and will not assume what does not correspond.

Risks

By booking any of our adventure trips (Ausangate, Salkantay, Rainbow Mountain and more) the client assumes the risks associated with personal accidents, medical emergencies, problems with air travel, etc. Before any of these disagreements Ausangate Explore is not responsible.

Policies for adventure travel

Ausangate Explore should informed of any medical problems or allergies that you may have. Good physical health is essential. Otherwise the client should consult a doctor. If you are over 70 years old, you must present valid medical certificate that attests to your health in conditions of being able to travel.

• The guide must be informed if you want to leave the group or the camping area to go hiking or sightseeing on your own. If you have any problems during the tour, you must notify the guide immediately.
• All balances must be paid by cash, credit card or PayPal.

Cancellations Policies Adventure Travel

• The deposit is 100% NON- refundable (CHECK CANCELLATION POLICIES).
• All adventure treks include transportation to Cusco. The return train will depend on availability.
• If the walk cannot continue during an illness or injury, one of our representatives will accompany the affected person to a place where they can receive immediate assistance. Air transport by helicopter a medical assistance are the responsibility of the trekker. If you cannot complete the walk, you can join the group for the visit to Machupicchu, only if you wish.
• Ausangate Explore will take all possible precautions to avoid accidents, illnesses and loss of personal property. For this reason, it only hires trained and qualified personnel.
• Ausangate Explore is not responsible for unfavorable weather conditions, natural catastrophes, pandemic, strikes, accidents, illness, injuries, loss of personal items, etc. It is client’s responsibility to carry insurance that covers this type of event. We reserve the right to modify or cancel the program during an any of the unforeseen conditions, mentioned above.
• In extreme cases when some of these treks is declared closed for security reasons, Ausangate Explore may replace the excursion with an alternative excursion subject to availability.

Right to use images

The client accepts and grants Ausangate Explore the right to use images, photos and videos during the participation in any of our packages for any type of advertising, at no cost.